In this episode I discuss my communication strategy when communicating with patients, families and facility staff.

Instead of trying to discuss specific scenarios, I review my overall 6 strategies I use to communicate effectively.

I don’t describe these strategies as the umbrella I function under. They are more like a roof. A roof is complicated. There isn’t just one item that provides the cover we need for our home. There are 2×4 and 2×4 wooden supports. There is also plywood sheeting that needs to be applied before the shingles can be attached.

The six roofing supports are as follows.

1. Be Non-Confrontational
   
2. Listen, Validate then Communicate
   
3. There is nothing wrong with a quiet room
   
4. Let people be wrong if it helps them feel better
   
5. Stop feeling pressure to know all the answers
   
6. Be like a four-year-old kid

Please don’t forget to complete the “Your Opinion Matters” survey being conducted by Shelley Henry.

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James

James worked on-and-off as an LPN for over 20 years. In 2014 he completed a bridge program and became an RN. James became a hospice nurse in January 2015. He lives in the Kansas City area with his wife of over 30 years, 4 daughters and 2 sons in law.